To write off a customer with the balance remaining, click the Customer Tab.

Find and open the customer you want to write off.

Once on the customer's profile, click on the first setting, "Status," and select "Written off With Balance Remaining."

A pop-up will appear and have two options.

-Would you like to change all invoices that aren't paid to this status? (written off)

-Would you like to remove all visits from the schedule for this customer?

Select your answers and click "Yes."

If you change your mind, click "No."

Once you click Yes, you will get a success message.

To view the Written Off Customers, go back to Customer Tab>Customers 

Change the Status filter to "Written Off."

This will take you to all the customers with Written Off status.